This article presents 4 automated service models for BotConversa. These models are:
- Welcome Flow
- Standard Response Flow
- Standard Response Flow for Media
- Service Hours Flow
Welcome Flows
💡 This flow is always triggered when someone who is not in your BotConversa audience sends you a message on WhatsApp. This flow is only triggered once.
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https://app.botconversa.com.br/share-flow?share_code=e1dd853c-3f0f-4843-b735-0b05353a0f88
Standard Response Flows
💡 This flow is always activated when a person already registered in your audience sends a message that does not have a keyword or campaign text. This is the famous "zero vacuum" bot. With this flow activated, you will never leave a person without a response.
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https://app.botconversa.com.br/share-flow?share_code=832fbfd2-3d7e-46bf-8a66-9bb1222dd741
Standard Response Flows for Media
💡 This flow is always activated when someone sends you a message with audio, video, image or file. With this flow activated, you can notify the person that they need to respond only with text or by clicking on the buttons.
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https://app.botconversa.com.br/share-flow?share_code=66543263-e2d9-439d-91e7-5a25258fca5c
Service Hours Flows
💡 This flow is always activated when a person sends you a message during open or closed business hours. If business hours are open, you may be sending it to a main flow. If it is closed, you will notify the customer about it.
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https://app.botconversa.com.br/share-flow?share_code=f6c0bb40-64b2-4656-a374-a2c145b850c3